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FAQs

Subscribe & Save

Why should I subscribe?

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Setting up subscriptions will save you time and money.

  • Save 20% on all subscription orders
  • Receive automatic shipments
  • Customize your delivery schedule 
  • Skip, modify or cancel your subscription at any time

How do I set up a subscription order?

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Navigate to the product you are looking to subscribe to. 

Above the “add to cart” option, there is an option for a “One time Purchase” or “Subscribe and Save.”

Select “Subscribe and Save,” and choose your delivery frequency.

Click “add to cart,” and check out. Your subscription will be automatically created, and you will receive a reminder email before your next subscription purchase. 

How do I access my customer portal for my subscriptions?

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You can access your subscriptions though the customer portal here.

Just enter your email address, and you will be sent a code to login. From there you can modify, cancel, and update any subscription information.

How do I access my customer portal from the account login page?

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It's easy to find your subscriptions, click “manage subscriptions” on the account login page

This will take you to your customer portal. 

Just enter your email address, and you will be sent a code to login. From there you can modify, cancel, and update any subscription information.

How do I modify my subscriptions?

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Login to your account through the customer portal

Once logged in you are able to view upcoming orders, purchase history, add a product, change your delivery date, and update your shipping address and payment method.

How do I add a product to my subscription? 

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  1. Once logged in to your customer portal, select the Subscriptions tab, then click “Add a product.”  
  2. Search and select the product you would like to add to your account.
  3. In the add product menu, you can make product and charge adjustments. When finished, click “Add a product."

How do I cancel my subscription?

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To cancel your subscription, you will first need to log in to your account.

  1. Login to your customer portal.
  2. Click Subscriptions and Edit.
  3. Scroll down to the bottom of the page and click Cancel Subscription. If required, provide a cancellation reason and confirm the cancellation by clicking Proceed.

How do I reactivate my subscription?

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If you want to reactivate a subscription that was previously canceled, you will first need to log in to your account.

  1. Login to your customer portal.
  2. Click Subscriptions and select the subscription product.
  3. Click Reactivate and confirm.

How do I skip an upcoming order?

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  1. Once logged into your customer portal, click on Delivery schedule to see all upcoming deliveries for your subscriptions.
  2. To skip a delivery, click Skip.

You can also skip your prepaid shipments:

  1. Log in to your customer portal and click Delivery Schedule to see all upcoming deliveries for your subscriptions.
  2. Click Manage Subscription and click Skip Shipment.

How do I edit the next order date?

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Login to your customer portal to adjust the order date:

  1. Click Subscriptions and then click on Edit. 
  2. You will be taken to a page where you can edit the next order date for your subscription. 
  3. Once you select the new charge date you can click on the Update next shipment date.

How do I update my billing information?

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To update your billing information information:

  1. Login to the customer portal.
  2. Click the Payment Methods tab.
  3. Click Add new payment method and enter the payment method details.
  4. Click the Subscriptions tab and click Edit on the subscription to be updated.
  5. Select Payment method on the left hand side below Shipping address.
  6. Return to the Payment Methods tab, expand the old payment method and click Remove payment method.

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

How do I update my shipping address for a specific subscription?

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You can update the shipping address for a specific subscription:

  1. Login to your customer portal.
  2. Click on Subscription
  3. Click Edit on the subscription you want to update
  4. Scroll down to the Shipping Address.
  5. Click the arrow to expand.
  6. Select one of the other shipping addresses.

How do I update a current shipping address?

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You can update existing shipping addresses from the Shipping tab:

  1. Login to your customer portal.
  2. Click on Shipping. This will display all shipping addresses on your customer account.

Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

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